Frequently Asked Questions
What is biothane?
Biothane is like leather, but better. It's made of polyester webbing with a PVC coating. It’s waterproof, stinkproof, durable, low maintenance, easy to clean, and comes in a galaxy of vibrant colors.
Is biothane chew-proof?
Biothane is tough, but no gear is truly chew-proof. If your dog likes to chew through leashes or collars, we recommend supervising them while wearing the gear and storing items out of reach when not in use.
What hardware do you use?
We use high-quality metal hardware that’s built to last. You’ll see available hardware options listed on each item.
Is Outer Space Dog Gear suitable for strong pullers or working dogs?
Yes. Outer Space Dog Gear is handcrafted for durability, making it a great fit for strong pullers, high-drive breeds, and working dogs. We recommend upgrading to cobra buckles and twist-lock carabiners for extra strength.
Do you accept exchanges/returns?
Because everything is handcrafted to order, exchanges/returns are not accepted.
When placing your order, be sure to read full item descriptions and measure correctly. Triple-check your measurements and order selections. If you have questions about sizing, how to measure, or anything else, reach out before placing your order.
How long will my order take to ship?
Outer Space Dog Gear is handcrafted to order, and each item takes 2 - 3 weeks to make. This production timeline begins on the date your order is placed.
Once your order is complete, it will be shipped via USPS Ground Advantage, which typically delivers within 2 - 5 business days.
You’ll receive a shipping confirmation with tracking details as soon as your order ships.
If you have any questions about your order or need to update your shipping address, please contact us as soon as possible.
My dog is between sizes. Can you customize the size?
We are happy to customize sizing. Contact us prior to ordering and let us know how you'd like the sizing customized.
Can I add custom text to my dog's gear?
Yes. Many of our collars, leashes, and more can be customized with text like a DO NOT PET warning, identifying your service dog, and more. If custom text is available as an option, you'll see it on the product page.
How do I clean my dog's gear?
Biothane is waterproof and stinkproof, which makes cleaning a breeze. Just rinse with water or wipe it down with a damp cloth. For tougher messes, a little soap and water does the trick.
Can I make changes to my order after placing it?
If you need to make a change, contact us as soon as possible. We’ll do our best to catch your order before it enters production, but we can’t guarantee changes once we’ve started making your gear.
Do you have an affiliate program?
Yes. Contact us for information on the Outer Space Dog Gear affiliate program. Please include your social media handles your email.
Do you offer wholesale pricing?
Yes. Contact us for information on wholesale pricing. Please include information about your business, including website and social media handles, in your email.
Where is Outer Space Dog Gear manufactured?
Outer Space Dog Gear is handcrafted in Vancouver, Washington, USA.
Do you ship internationally?
Not at this time. We currently only ship within the United States.