Frequently Asked Questions
How long will my order take to ship?
Unless otherwise stated as a "Ready to Ship" item, Outer Space Dog Gear is handcrafted to order. Production takes 4 weeks from the date your order is placed.
During the 4-week production period, orders will not show shipping activity and order status updates will not be provided.
Once production is complete, delivery times vary based on your location. You will receive a shipping confirmation email with tracking details as soon as your order ships.
Do you offer any ready to ship or premade options?
Our ready to ship collection features one-of-a-kind biothane dog collars, leashes, service dog gear, and more that's waterproof, stinkproof, and built for real life.
These pieces are already made and ship out within 2 business days, so there’s no wait for custom production.
Because each item is unique, quantities are extremely limited.
Ready to ship items are sold as shown.
Do you offer a rush option for custom orders?
We do not offer a rush option for custom orders at this time. If you don't want to wait the 4 week production period for a custom order, we offer pre-made ready to ship options.
Can you modify or adjust gear that is already made?
Once gear construction is complete, no modifications or adjustments are available.
Do you accept exchanges/returns?
All sales are final. Exchanges/returns are not accepted.
When placing your order, be sure to read full item descriptions and measure correctly. Triple-check your measurements and order selections. If you have questions about sizing, how to measure, or anything else, reach out before placing your order.
Can a growing dog use a mobility harness?
Mobility harnesses are intended for fully grown service dogs with appropriate veterinary clearance. Mobility work is not appropriate for dogs that are still growing.
Learn more about why mobility harnesses should only be used with fully grown dogs in our detailed blog post.
Are Outer Space Dog Gear counterbalance handles and pull straps rigid, semi-rigid, or flexible?
Outer Space Dog Gear counterbalance handles and pull straps are made with flexible biothane.
What is biothane?
Biothane is like leather, but better. It's manufactured in the USA with polyester webbing and PVC coating. It’s waterproof, stinkproof, easy to clean, and comes in a galaxy of vibrant colors.
Is biothane chew-proof?
Biothane is tough, but no gear is truly chew-proof. If your dog likes to chew through leashes or collars, we recommend supervising them while wearing the gear and storing items out of reach when not in use.
Is biothane stain-proof?
While regular cleaning can help prevent stains from setting, biothane unfortunately is not stain-proof.
How do I clean my dog's gear?
Biothane is waterproof and stinkproof, which makes cleaning a breeze. Just rinse with water or wipe it down with a damp cloth. For tougher messes, a little soap and water does the trick.
Is the hardware metal or plastic?
All Outer Space Dog Gear is made with metal hardware.
My dog is between sizes or outside of the available size range. Can you customize the size?
Contact us and let us know which item and how you'd like the size customized and we'll tell you if it's possible on that particular item.
Can I add custom text to my dog's gear?
Yes. Many of our collars, leashes, and more can be customized with text like a DO NOT PET warning, identifying your service dog, and more. If custom text is available as an option, you'll see it on the product page. You can also view all products with custom text as an option in the custom text biothane dog gear collection.
Can you show me color combinations to help me choose?
Absolutely! Reach out and let us know which colors you'd like to see and we'll be happy to show you.
Do you have an affiliate program?
We do! Check out the collabs page to learn more and apply for the affiliate program.
Do you offer wholesale or bulk pricing?
Yes! Reach out with your business info and we are happy to provide bulk pricing information.
Do you ship internationally?
At this time Outer Space Dog Gear ships exclusively within the United States.
Still have a question?
We'd love to hear from you! Reach out via our contact form.